Refund policy

Exchange & Refund Policy

Effective Date: [01-01-2026]

At Zee.sy Jewellery, customer satisfaction is important to us. Every piece is carefully inspected before dispatch to ensure quality and craftsmanship. Please review our exchange guidelines below.

1. 3-Day Exchange Policy

We offer a 3-day exchange window from the date of delivery.

Products are eligible for exchange if they meet the following conditions:

• The item is unused and in original condition
• All tags, labels, and original packaging are intact
• The exchange request is submitted within 3 days of delivery

Items that do not meet these conditions may not qualify for exchange.

2. Exchange for Size or Design Change

If you wish to exchange your item for:

• A different bangle size
• A different design
• Any other product variation

A delivery fee of PKR 300/- will apply.

We strongly recommend reviewing the product description and size guide before placing your order to ensure the best selection.

3. Damaged, Defective, or Incorrect Items

In the unlikely event that you receive:

• A damaged product
• A defective item
• An incorrect order

Zee.sy Jewellery will arrange a replacement after verification.

Customers may be asked to return the item to our official address for inspection. Once verified, the replacement will be dispatched promptly at no additional product cost.

4. Refund Policy

Due to the nature of jewellery products and hygiene standards, we do not offer monetary refunds.

However, eligible products may be exchanged in accordance with the policy above to ensure customer satisfaction.

5. Sale & Clearance Items

Items purchased during:

• Promotional sales
• Discount campaigns
• Stock clearance events

are not eligible for exchange or refund unless received damaged or defective.

6. Make-to-Order / Pre-Order Items

Certain items are made exclusively upon order.

• Production time: Minimum 2 to 3 weeks
• Full advance payment is required
• Orders begin processing once payment is confirmed

As these items are custom-prepared, they may not be cancelled once production has started.

7. International Orders

Estimated delivery timeframe: 7-14 working days depending on destination and customs processing.

Tracking details are shared via email after dispatch.

Customs & Import Duties

International customers are responsible for any customs duties, import taxes, or additional charges imposed by their country.

Zee.sy Jewellery is not responsible for delays caused by customs authorities.

8. Order Cancellation & Modifications

Orders may be cancelled or modified within 2 hours of placement.

After this period, orders enter processing and may no longer be changed.

9. Address Accuracy

Customers must provide complete and accurate address details including:

• House number
• Block number
• Street number
• Nearest landmark (if applicable)

Orders with incomplete or incorrect addresses may be cancelled.

10. Damage During Transit

During transit if a product gets damaged then Zee.sy cannot be held responsible. Before every shipment we carry out a proper quality inspection and record a video as proof. After that the parcel is packed securely and dispatched. However if Customs opens the parcel for inspection they may not repack it properly. As a result the product may get damaged during transit. In such cases the damage is beyond our control and Zee.sy is not responsible for any damage caused during transit. Therefore we are not liable to provide a return or refund for transit-related damage.

11. Product Image Disclaimer

Product images on our website are professionally photographed under studio lighting. Due to lighting conditions reflections and screen display settings the shade or color of a product may appear slightly different from the actual item. However this does not affect the quality of the product.

If a customer requests a return or refund solely because of minor shade or color differences caused by lighting or image reflections Zee.sy will not be responsible for providing a return or refund.

12. Contact Information

For exchange requests or inquiries, please contact:

Zee.sy Jewellery – Head Office

D-32, 1st Floor, Bara Market-2

Block H, Behind Saima Pari Mall

North Nazimabad, Hyderi

Karachi 74700, Pakistan

Phone/WhatsApp: +92 321 3800037