Exchange Policy
Eligible items may be requested for exchange within 3 days of delivery.
Eligibility
- The item must have been purchased from an official Zee.Sy store or zeesy.pk.
- The item must be unworn, undamaged and returned with its original tags and packaging.
- Proof of purchase, such as an order confirmation or receipt, is required.
- Customised or personalised items cannot be exchanged unless there is a manufacturing defect.
- For hygiene reasons, earrings and other personal-wear items cannot be exchanged unless they are defective or incorrect.
How to Request an Exchange
Contact customer support within the eligibility period and provide your order number, the reason for the request and clear photographs where relevant. Our team will review the request and share the next steps.
Exchange Options
- Exchange for another eligible product. If the new item costs more, the customer must pay the difference.
- Store credit or a gift card may be offered where applicable.
Shipping Costs
Zee.Sy will cover the return shipping cost when an exchange is approved because of a manufacturing defect or an error on our part. For size, preference or other customer-requested exchanges, return and re-delivery charges are the customer’s responsibility.
Final Approval
All exchanges are subject to inspection and final approval by Zee.Sy. This page covers exchanges; any refund request is governed by the current Refund Policy.
Contact
WhatsApp or call: +92 321 3800037
Office: D-32, 1st Floor, Bara Market-2, Block H, North Nazimabad, Karachi 74700, Pakistan.