At Zee.Sy Jewellery, we take pride in providing our customers with quality products and excellent customer service. We strive to ensure that our customers are satisfied with their purchases, and we stand behind the products that we offer.
Products are eligible for exchange if they meet the following criteria.
- The product is in its original condition, including all tags, labels, and packaging.
- The product has not been used, washed, or damaged.
- The product is eligible for exchange within 3 days from the date of delivery.
Make to Order Products:
Our make-to-order products are pre-orders, and it takes 2 to 3 weeks minimum for an order to get ready. Payment mode for pre-order products is in advance.
For international orders, the duration of delivery is a minimum of 2 to 3 weeks. We provide a tracking number via email after completing and dispatching the order.
Damage or Fault in Product
If the product is damaged or there is any fault or difference, Zee.Sy Jewellery will be responsible for changing the product.
Exchange of Items:
Customers who want to exchange items with another (bangle size, bangle design), or other than this then you will have to pay a delivery charge of RS350/-. Customers are advised to check the product description and size guide carefully before placing the order to avoid any inconvenience.
Cancellation and Change of Orders:
Customers can cancel or change their orders within two hours of order submission. After that, no queries for cancellation or changes will be entertained. Customers are advised to receive their orders at any cost once the order has been placed and payment has been made.
Customers should provide a complete and proper address with their respective house number, block number, street number, or nearest famous landmark to receive their parcel at their doorsteps. Orders with incomplete, unusual, or empty addresses will be cancelled immediately.
Refund and Return Policy:
We strictly follow a no refund and no return policy. Customers are advised to check the product description and size guide carefully before placing the order to avoid any inconvenience.
Changing or Refund of Sale Item
Every sale item or stock clearance sale item would not be changed nor refunded.
In case of any query, please feel free to contact our customer service team. We will be happy to assist you.
(Head Office D-32, 1st Floor, Bara Market-2, Block H, Behind Saima Pari Mall, North Nazimabad, Hyderi, 74700 Karachi, Pakistan)